Refund Policy | SQL Guroo - AI-Powered Data Analytics GPT

Refund Policy

Last Updated: January 23, 2025

1. Overview

At SQL Guroo, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our subscription services.

2. Subscription Billing

SQL Guroo operates on both monthly and annual subscription bases with automatic renewal. Your subscription is billed in advance at the beginning of each billing cycle, whether you choose a monthly or annual plan.

3. Refund Eligibility

3.1 Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you’re not satisfied with our Services within the first 7 days after your initial purchase, you may request a full refund. Refunds are not available after this 7-day period.

This guarantee applies to:

  • Monthly subscriptions (Pro and Ultra plans)
  • Annual subscriptions (Pro and Ultra plans)
  • First-time subscribers only

3.2 No Refunds After Guarantee Period

After the initial 7-day money-back guarantee period has expired:

  • No refunds will be provided for any remaining portion of your subscription period
  • This applies to both monthly and annual subscriptions
  • Cancellation will take effect at the end of your current billing period, but no refund will be issued

3.3 Enterprise Plans

For Enterprise plans with custom pricing, refund terms are specified in your individual service agreement.

4. How to Request a Refund

To request a refund:

  1. Contact us via email at sqlguroo@gmail.com
  2. Include your account email and subscription details
  3. Provide a brief reason for the refund request
  4. Allow 5-7 business days for processing

5. Processing Time

Once your refund request is approved:

  • Refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive a confirmation email once the refund is processed

6. Non-Refundable Items

The following are not eligible for refunds:

  • Usage fees for queries already executed
  • Services already rendered during the subscription period
  • Any custom development or consulting services (Enterprise plans)

7. Cancellation

You may cancel your subscription at any time:

  • Cancellation takes effect at the end of your current billing period
  • You will continue to have access to the service until the end of your paid period
  • No refunds are provided for the current billing period unless the cancellation request is made within the initial 7-day money-back guarantee period

To cancel, email us at sqlguroo@gmail.com with your account information.

8. Disputed Charges

If you dispute a charge on your payment method:

  1. Contact us immediately at sqlguroo@gmail.com
  2. We will investigate the charge
  3. If the charge is found to be incorrect, we will issue a full refund

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information

For questions about refunds or this policy, please contact:

SQL Guroo
Email: sqlguroo@gmail.com

By using SQL Guroo, you acknowledge that you have read and understood this Refund Policy.